Industry-recognized certification: Showcase your ability to deliver, manage and improve digital services from start to finish, and handle critical tasks in the field.
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ITIL® (Version 5) Experience Blended Learning eLearning
€1,310.00
(exkl. 20% Steuer)
Artikelnummer:
ITIL5EXP-BL
ITIL® (Version 5) Experience Blended Learning eLearning (ITIL5EXP-BL)
ITIL Experience (Version 5) offers you the expertise you need to embed human-centred and AI-aware design into digital products and services, to align trust, perception, and value across the lifecycle.
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Employers' first choice: Certify your expertise in managing digital products and services, making you the preferred choice in today’s competitive landscape.
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New career opportunities: Equip yourself with relevant, in-demand skills to improve your daily work, accelerate your growth, and qualify for a wide range of attractive roles worldwide.
What will you learn?
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Experience as human response: Learn how experience arises from anticipation, perception, and evaluation, shaping engagement, trust, and value co‑creation over time.
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Digital experience and its value: Develop a clear understanding of digital experience as feelings, thoughts, and bodily responses to interactions with digital products and services, and why it matters for value and trust.
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Stakeholder perspectives: Explore the roles, needs, and tensions of users, customers, consumer sponsors, and provider roles, and how these shape experience in real journeys.
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Experience in the Lifecycle: Discover how service journeys, experience moments, and functional and relational interactions emerge across lifecycle stages.
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Experience drivers: Understand how experience is shaped across The ITIL Four Dimensions of Product and Service Management (organizations and people, information and technology, partners and suppliers, and value streams and processes) and how each dimension contributes to improving experience.
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Experience capture: Examine experience capture, the experience domains, and why metrics are hypotheses that reflect only part of the human experience.
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Trustworthiness and coherence: Analyze how to apply criteria such as trustworthiness and coherence to evaluate experience evidence.
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Continual experience improvement: Gain an in-depth understanding of continual experience improvement using the notice–interpret–hypothesize–experiment approach within the ITIL Continual Improvement Model.
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AI and experience: Explore how AI affects trust, perception, and experience, and how AI governance and digital ethics ensure responsible and transparent use.
What skills will you acquire?
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Experience accountability: Organize roles, responsibilities, and accountability for experience across stakeholders and service journey stages.
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Trust-Centered Design: Learn how to embed transparency, emotional clarity, and psychological safety into digital interactions.
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Evidence‑informed decision making: Develop the expertise to work with experience capture, recognize experience evidence, and use narrative and numerical signals to understand people’s real response.
What's included?
- 18 hours of interactive content
- Self-paced learning with bite-sized modules
- Practical exercises and quizzes
- Scenario-based case studies
- Real-time progress tracking
- Embedded glossary with the key terminology
- Seamless, device-friendly integration
Exam:
- 40 questions
- Multiple choice
- 90 minutes
- Open book
- Minimum required score to pass: 70%
Certification requirements:
This module requires the completion of:
- Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
- Training through an Accredited Training Organization or ITIL Official eLearning
Exam results will not be released without proof of completion.
How to purchase and use:
Purchase the choosen option (see below) using the order form. Shortly afterwards you will be sent a voucher code and a short explaination how to activate your content online. Then the content can be used for 1 year. The exam is also done online and included in the blended learning.
Purchase Options:
- eLearning: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers
- eLearning+: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers, Free exam re-take, Official Mock Exam
ITIL®, PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Our Blended Learnings are available in English language only. Exam languages vary, please ask for other exam languages using the field "Anmerkungen".