- Upgrade to ITIL (Version 5): Update your skill set and demonstrate advanced ITIL expertise with this course which only focuses on the key enhancements introduced in the new ITIL.
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Stay ahead in AI-enabled environments: Showcase your ability to deliver, manage, and improve digital products and services from start to finish.
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New career opportunities: Step into senior roles with updated, AI-relevant, digital product and service management expertise.
What will you learn?
- Digital product and service lifecycle management: Build on your existing knowledge and explore how to manage products and services end-to-end, from design to delivery and continuous improvement.
- Experience-led design and value creation: Develop a clear understanding of how the customer experience shapes the way digital services are designed, delivered, and improved.
- ITIL value chain application in real-world scenarios: Uncover how value is created across integrated value streams, aligning teams, workflows, and outcomes.
- AI and modern operating models in ITIL: Discover how ITIL (Version 5) supports AI-enabled organizations and evolving operating models.
- How the ITIL Transformation Model works: Delve into the core concepts of governance and transformation and build a solid understanding of how they support organizational change and long-term value creation.
What skills will you acquire?
- Learn to apply ITIL concepts in complex scenarios: Explore how to confidently apply ITIL practices in real-wold settings and manage value streams across the product and service lifecycle.
- Improve results using data and experience signals: Leverage performance data and experience signals to enhance outcomes for users, customers, and stakeholders across digital services.
- Integrate AI, transformation and governance concepts: Use AI and emerging technologies to improve service performance, while applying transformation and governance practices to support sustainable organizational change.
What's included?
- 20 - 24 hours of interactive content
- Self-paced learning with bite-sized modules
- Practical exercises and quizzes
- Scenario-based case studies
- Real-time progress tracking
- Embedded glossary with the key terminology
- Seamless, device-friendly integration
Exams:
To achieve the designation, you need to pass two exams, which can be scheduled separately and taken in any order.
Exam 1: ITIL Transformation (Version 5)
- 40 questions
- Multiple choice
- 90 minutes
- Open book
- Minimum required score to pass: 70%
Exam 2: ITIL Managing Professional Transition - Product, Service, Experience (Version 5)
- 60 questions
- Multiple choice
- 120 minutes
- Open book
- Minimum required score to pass: 70%
How to purchase and use:
Purchase the choosen option (see below) using the order form. Shortly afterwards you will be sent a voucher code and a short explaination how to activate your content online. Then the content can be used for 1 year. The exams are also done online and included in the blended learning.
Purchase Options:
- eLearning: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers
- eLearning+: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers, Free exam re-take, Official Mock Exam