What will you learn?
- ITIL, AI Governance, and AI Fundamentals: Build a foundation in ITIL, governance, and AI so you can apply AI governance in practical organizational contexts.
- AI Benefits and Risks: Learn how to balance innovation, value creation, trust, accountability, and risk.
- AI in Organizational Contexts: Understand how AI affects products, services, operations, decision-making, and organizational workflows.
- Good AI Governance: Explore what good AI governance looks like and how governance maturity develops across different organizational contexts.
- The ITIL AI Capability Model: Discover how the ITIL AI Capability Model supports responsible, scalable AI adoption.
- The ITIL AI Governance Improvement Model: Understand how the ITIL AI Governance Model supports a practical and consistent approach to AI governance.
- How Regulation Shapes AI Governance: Learn how global and national regulatory requirements shape AI governance and affect organizational policies, responsibilities, and decision-making.
- AI Governance and Other Frameworks: Discover how the ITIL AI Governance Improvement Model can be integrated with other frameworks and methods to support a practical and consistent approach.
What skills will you acquire?
- Responsible AI Governance: Build practical capability to embed oversight, accountability, transparency, and ethical safeguards across AI use.
- AI Governance in Practice: Apply AI governance through real-world workplace scenarios across the AI governance lifecycle.
- Applying the ITIL AI Capability Model: Apply the ITIL AI Capability Model to determine governance requirements and tailor risk profiles and controls to a range of AI capabilities.
- Applying the ITIL AI Governance Improvement Model: Learn how to move from principles to action, assess current AI governance, design appropriate adjustments, and ensure governance remains effective over time.
What's included?
- 8 hours of interactive content
- Self-paced learning with bite-sized modules
- Practical exercises and quizzes
- Scenario-based case studies
- Real-time progress tracking
- Embedded glossary with the key terminology
- Seamless, device-friendly integration
Exam:
- 40 questions
- Multiple choice
- 90 minutes
- Open book
- Minimum required score to pass: 70%
How to purchase and use:
Purchase the choosen option (see below) using the order form. Shortly afterwards you will be sent a voucher code and a short explaination how to activate your content online. Then the content can be used for 1 year. The exam is also done online and included in the blended learning.
Purchase Options:
- eLearning: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers
- eLearning+: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers, Free exam re-take, Official Mock Exam