ITIL® (Version 5) Foundation Blended Learning eLearning (ITILFD5-BL)
Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.
- An industry-recognized certification: Showcase your ability to effectively manage digital products and services in today's fast-moving environments, and to handle critical tasks in the field.
- Employers' first choice: Certify your expertise in managing digital products and services, making you the preferred choice in today’s competitive landscape.
- Unlocks new opportunities: Equip yourself with relevant, in-demand skills to improve your daily work, accelerate your growth, and qualify for a wide range of attractive roles worldwide.
What will you learn?
- Digital product and service management concepts: Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
- Value co-creation: Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
- The dimensions of product and service management: Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
- ITIL Value System: Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
- The ITIL Guiding Principles: Learn how to apply the framework's guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
- The product and service lifecycle: Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
- ITIL's management practices: Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.
- Continual improvement: Learn how continual improvement is embedded within ITIL. Cover the continual improvement model's step-by-step approach and see how it supports long-term organizational success.
- Value Stream Mapping and Management: Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
What skills will you acquire?
- Lifecycle thinking: Embrace a 'lifecycle mindset' to make smarter decisions, anticipate changes, reduce technical debt, improve service continuity, and keep teams aligned while leaving silo mentality behind.
- Collaborative, value-focused working: Strengthen collaboration across roles and teams by aligning with modern, team-based delivery and focusing on shared outcomes, transparency, end-to-end value streams, and value co-creation.
- Continuous improvement mindset: Build practical skills to embed continual improvement into everyday work, foster a growth mindset, and swiftly adapt to change in fast-paced digital environments.
What's included?
- 9 hours of interactive content
- Self-paced learning with bite-sized modules
- Practical exercises and quizzes
- Scenario-based case studies
- Real-time progress tracking
- Embedded glossary with the key terminology
- Seamless, device-friendly integration
Exam:
- 40 questions
- Multiple choice
- 60 minutes
- Closed books
- Minimum required score to pass: 65%
How to purchase and use:
Purchase the choosen option (see below) using the order form. Shortly afterwards you will be sent a voucher code and a short explaination how to activate your content online. Then the content can be used for 1 year. The exam is also done online and included in the blended learning.
Purchase Options:
- eLearning: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers
- eLearning+: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers, Free exam re-take, Official Mock Exam
ITIL®, PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Our Blended Learnings are available in English language only. Exam languages vary, please ask for other exam languages using the field "Anmerkungen".
€1,110.00
(exkl. 20% Steuer)