ITIL® (Version 5) Service Blended Learning eLearning (ITIL5SV-BL)
ITIL Service (Version 5) equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.
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Industry-recognized certification: Showcase your ability to deliver, manage and improve digital services from start to finish, and handle critical tasks in the field.
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Employers' first choice: Certify your expertise in managing digital products and services, making you the preferred choice in today’s competitive landscape.
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New career opportunities: Equip yourself with relevant, in-demand skills to improve your daily work, accelerate your growth, and qualify for a wide range of attractive roles worldwide.
What will you learn?
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Digital products and services: Understand the key concepts of digital product and service management and how they support value and performance from a service perspective.
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Service value co‑creation: Explore how services enable the co‑creation of value with customers, partners, and stakeholders across the lifecycle.
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Experience‑led service quality: Learn how to apply human‑centred, experience‑led design to improve the perception and quality of services.
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Resilient and adaptable services: Discover how to develop resilient, sustainable, and adaptable services to respond effectively to change.
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Strategy and service alignment: Gain a clear understanding of how services connect strategic intent with consistent performance and value creation.
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Stakeholder‑aligned services: Explore how services align with real stakeholder needs to ensure relevance, clarity, and deliver measurable outcomes.
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Continual improvement: Examine how to use continual improvement and evidence‑based decisions to increase value and reduce waste.
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Service governance and innovation: Learn how practical governance supports compliance, risk management, and responsible innovation.
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AI‑enabled service delivery: Understand how AI and automation enhance service capability while maintaining trust and accountability.
What skills will you acquire?
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Value driven service management: Explore best practices for working with customers, partners, and stakeholders to enable value co‑creation across services.
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Experience‑led service improvement: Adopt human‑centred, experience‑led design to improve how services are perceived, delivered, and measured.
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Continual improvement capability: Strengthen continual improvement capability using evidence‑based decisions to improve outcomes and reduce waste.
What's included?
- 18 hours of interactive content
- Self-paced learning with bite-sized modules
- Practical exercises and quizzes
- Scenario-based case studies
- Real-time progress tracking
- Embedded glossary with the key terminology
- Seamless, device-friendly integration
Exam:
- 40 questions
- Multiple choice
- 90 minutes
- Open book
- Minimum required score to pass: 70%
Certification requirements:
This module requires the completion of:
- Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
- Training through an Accredited Training Organization or ITIL Official eLearning
Exam results will not be released without proof of completion.
How to purchase and use:
Purchase the choosen option (see below) using the order form. Shortly afterwards you will be sent a voucher code and a short explaination how to activate your content online. Then the content can be used for 1 year. The exam is also done online and included in the blended learning.
Purchase Options:
- eLearning: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers
- eLearning+: Official eBook, Exam voucher, Learning resource kit, Interactive eLearning, Auto-marked sample papers, Free exam re-take, Official Mock Exam
ITIL®, PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Our Blended Learnings are available in English language only. Exam languages vary, please ask for other exam languages using the field "Anmerkungen".
€1,310.00
(exkl. 20% Steuer)